You bought the agent, but also the legal liability.
The vendor sold you the agent. The liability stayed with you. When a chatbot promised a discount that did not exist, the tribunal held the airline to it, not the software company. Aegis wraps any agent you buy, whoever built it, and checks what it does against the law.
The vendor's terms are not your defense
The contract caps the vendor's liability to you. It does nothing about your liability to the customer the agent talked to.
Moffatt v. Air Canada: the company answered for its chatbotYou cannot see inside it
A bought agent is a black box. You see the outcomes, not the decisions, and you find out what it said when a customer forwards the email.
The first reader of a bad message should not be its recipientNobody legal is in the loop
The vendor's roadmap answers to their customers in general, not to your jurisdictions in particular. Your duties are yours to check.
Your markets and your duties, not theirsRead your vendor contract again
There are two columns in every agent purchase, and almost every contract only covers the left one. The right column is what a regulator or a customer's lawyer comes to you about.
Real commitments, and worth having. They are also almost entirely about the software, not about the customer it talked to.
- The service works as described, with uptime credits if it does not
- Their own security posture and their own certifications
- A liability cap, usually a multiple of what you pay them
- Indemnity for their IP, rarely for your regulatory exposure
You deployed it, you pointed it at your customers, and to the law it acted for you. This is the column Aegis is for.
- What the agent promised a customer, and whether you are held to it
- Consent, quiet hours and marketing rules in every market you sell into
- Discrimination exposure when it screens, scores or prices
- Proving what it did, months later, to someone entitled to ask
Air Canada argued its chatbot was a separate entity responsible for its own words. The tribunal did not accept it, and the airline paid.
Wrap it without touching it
Aegis sits between the agent you bought and the outside world. The agent itself does not change, and you finally see what you are running.
Point its outbound traffic through Aegis. The agent itself is untouched, and there is nothing to rebuild.
See every action it takes with its legal risk mapped. Most buyers learn what their agent actually does in week one.
When you trust the picture. Unlawful actions stop, borderline ones hold for a human.
Every decision lands in your own storage. If the vendor's agent ever puts you in a dispute, you hold the evidence.
This is what lets you actually switch it on
Plenty of bought agents sit at a fraction of what they were sold to do, because the person who would have to sign for the downside will not sign. Nobody says no outright. The rollout just stays narrow, the permissions stay read-only, and the licence gets renewed for something close to a pilot. Once every action it takes is checked and recorded, the liability is bounded and named, and the thing you already paid for can run at the size you bought it for.